12/13/11
"The service dept. and office staff were excellent. The man behind the service desk did a good job explaining what my car needed and I was very satisfied with the work they did."
- Pauline L., New Bedford
11/22/11
"My husband and I drive from Chicago to Mattapoisett four times a year and we always stop in to Ashley Ford for service and an oil change. We own two Fords: a 2007 Ford F-150 and a 2011 Expedition and we've always been happy with our service from Ashley Ford, that's why we keep coming back!"
- Bethany Martin, Chicago, IL
11/11/11
"The employees at Ashley Ford went above and beyond to please us. We were out of state customers so the paperwork side of the deal was difficult. Ashley Ford's employees all went the extra mile to help us get it figured out. Our salesperson, Johnathan Mandeville, was very easy to talk to and was honest. We did not feel pressured into the sale at all. Everyone had a light and comical attitude. They even bought us lunch on the day of our purchase! It was the best autombile purchase experience we have every had. We would recommend Ashley Ford to anyone!"
Trent and Sara Williams
11/1/11
"I brought my 2000 F-150 in for a recall and the work was done right on time and I got my recall check right away, too. Things went very smoothly, there were no problems. Bruce Costa, the Service Manager came right out with my check. I used to be a Chevy man but once I bought my wife a 2002 Ford Explorer I switched to Ford. We took our Explorer on a trip to Canada and it was heaven compared to my Chevy. My whole family drives Ford products: my wife, daughter, son, sisters and brothers!"
Roland Beaulieu, Acushnet,
Westport, MA
7/19/11
"I particularly like dealing with Greg St. Aubin in service, who was very thorough and very caring about any problems I may have with my vehicle. He was courteous and I found him very efficient. He lets you know everything you need done. In the future I certainly would be looking to purchase a vehicle at Ashley Ford because of the great experience I've had with Greg. I've had a lot of service done to various vehicles over the years and there hasn't been anyone equal to Greg, as far as I'm concerned. Plus all the mechanics seem to be very thorough and know what they're done. It's the best service I've had anywhere!"
Wayne Sunderland,
Westport, MA
7/15/11
"My experience at Ashley Ford was awesome. I talked to Wayne on the phone and he was very nice. Then when I went into the dealership I saw Greg. He was very patient with me and explained everything to me. We had just moved here and had only been in Rhode Island for 48 hours when we had trouble with our truck. I called a couple of other Ford dealers, but Ashley Ford stood out. You guys were great."
Tabitha Guilanelli,
Portsmouth, RI
7/5/11
"I've been doing business with Ashley Ford for about 10-12 years. I really like the Service Dept, especially Greg, the service writer. The people that work in the service department are good people and they know their stuff. I recommend Ashley Ford to everybody I know!"
Mark and Danielle Archer,
Norton & Wareham, MA
7/5/11
"Everybody was great! I'm handicapped and can barely walk and the men were so thoughtful and polite. They opened doors for me and helped me. My son checked over the work and he was pleased with the work that was done. Everything was done in a timely manner. I had a bad experience with Wareham Ford and it's really a joy to have perfect gentlemen help me at Ashley Ford. I've owned three Escorts and I now own my 4th Ford, a Focus, and I like the fact that the cars last and I don't have to pour a lot of money into them."
-Eleanor W.
Wareham, MA
7/1/11
"I love the friendly staff! They're very respectful, very kind, and very family orientated. I particularly like the service dept. but I've been exposed to the sales and service departments and they're all very nice. I've been doing business with Ashley Ford for eight years, but my dad always went there. He bought and serviced his vehicles at Ashley Ford."
Sincerely,
Melony Fryer, So. Dartmouth
4/14/11
Dear Mr. Bancroft,
Shaw's Supermarkets began a company car program recently, and I am the company car administrator. The program is new, and I am learning the processes as I go along.
I have had contact with dealerships throughout New England and have had the cooperation and assistance of their fleet managers. Everyone has been very nice and very helpful, for which I am grateful.
Having said that, I like to give credit where credit is due. Cheryl Fredette at Ashley Ford has been outstanding! She has been professional, pleasant, helpful and encouraging as I have gone through what is for me a totally new process. She is truly a wonderful representative of your dealership.
Sincerely,
Marie S. Latour
Shaws Supermarkets
3/25/2011
Dear Wayne (and associates),
"Heartfelt thanks for all your efforts with both the rental debacle and getting my auto back in operation. It is nice (and reassuring) to know someone understands the frustrations of being car-less and all its consequences. You (and your associates) have handled both with aplomb."
Thank you,
Miss Lopes
aplomb - poise, assurance
2/25/2011
"We would like to thank Ashley Ford for what you do for our veterans. The article in Sunday's paper was well written and very touching. We had many phone calls saying what a very nice article on my dad. It was a very touching and emotional day for the family. Once again, thank you so much!"
The family of Leo H. Desrosiers
Click Here to View Article
1/05/2011
"The service staff is very friendly and courteous and when they fixed my vehicle, they fixed it right. I bought a Taurus from Ashley Ford 6 years ago and I've been bringing it here for service ever since. They're good to do business with, it's what makes me like my Taurus so much. If I'm in the market to buy again, it will be another Taurus!"
Lois Casey, New Bedford
6/20/2010
10/22/2010
"Manny (Souza) in the Parts Dept. is always wonderful. I also had work done from Manny (Espinola) in the Body Shop Dept. and his dept. changed a light that was out and cleaned up some gum from my seat. I didn't even ask them to do that work. They went above and beyond. The two Manny's did a great job!"
Janette Grigg, Dartmouth
9/22/2010
"I was very well received when I went for service at Ashley Ford. I am elderly and had to have them repeat themselves and they were very patient with me. They treated me with respect and kept me informed about what was going on with my car. Luanne, at the front desk was so sweet and very nice as well. Everybody I met was great!"
Dorothy McCarthy, New Bedford
8/20/2010
""I'm so excited my new Fiesta has arrived! I ordered a 2011 lime green Fiesta six months ago and it just arrived yesterday; manual transmission, roof and hands free package! In fact I was the first person to order the new Ford Fiesta from Ashley Ford. Can't wait to drive it way!" - Laurie Coons, Business Development Manager at Ashley Ford Sales, pictured with her two daughters, Michelle and Jill."
8/13/2010
"Ashley Ford has always treated me like family. I've bought at 2001 Explorer and 2003 Taurus and I've sent a lot of valued customers to Ashley Ford to buy their vehicles. Mr Freitas, the Finance Manager did a good job of getting financing and Eric Bancroft, my salesperson, was very professional. The Service Dept. is the best! They always look out for me"
Carl Spooner, New Bedford, MA
8/13/2010
"Dear Mr. Bancroft,
In December 2008, I bought a brand new 2009 Mustang from Ms. Laurie Coons, an amazing saleswoman who made my buying experience a true pleasure. Since my purchase, I have been in repeatedly for routine maintenance and a couple minor repairs. I'd like to let you know that I've always been helped by Mr. Wayne Faria and have never once left without feeling happy and well taken car of. To me, Wayne goes above and beyond with his cheerful, friendly, yet always professional attitude. It shows that Wayne is proud to work for your company and he does whatever he can to make all service appointments enjoyable! Back in 2008 I recall Wayne saying, "how's that for customer service, we'll do whatever we can!" and it wa absolutely true."
Crystal Henry, Fall River, MA
8/11/2010
"Greg and Wayne in the Service Dept. are super! Everytime I want to get in, they bend over backwards. Today you have to provide good service, and they certainly do! I currently own a '06 Explorer but I've bought a '73 Thunderbird, '85 Bronco, and an '06 Explorer, all from Ashley Ford."
Frank Sylvia, South Dartmouth
8/11/2010
"I have nothing but good things to say about Ashley Ford's Service Dept. I would not hesitate to go back there. I even had my girlfriend bring her car there. Greg is a nice guy and treated me well."
Ed Correia, South Dartmouth
6/9/2010
"It's a pleasure doing business with Ashley Ford. Since the Lincoln-Mercury dealer in New Bedford closed 3 years ago, I've been coming here. The people here are very friendly and competent. Both the Body Shop and Service departments did a great job!"
Paul Fernald, New Bedford, MA
2/28/2010
"22 years of outstanding service is what's kept my car in great condition and what brought me back in to buy a new one! It's so nice to see a dealership that keeps the same people for such a long time. Paul Neary sold me my car 22 years ago when he was a salesperson and now he's the General Manager. Ford just changed the body style on the 2010 Mustang and I couldn't wait to get a new one!"
Brian Ally, Korean War Veteran and Ashley Ford customer
2/26/2010
Dear Manny and Body Shop Staff,
Thank you so much for the masterful body work performed on my auto (Lincoln Town Car) recently. I especially appreciate the extraordinary effort made and the extended time taken to restore it to its original condition.
Many thanks,
Regina Lopes of E. Freetown
11/30/2009
"The Autobody Department, Service Department, Sales Department and girls in the office are the BEST! You treat me very well. I am disgusted with the Hyundai dealership. I currently own a Hyundai but someday I hope to trade my Hyundai in for a Ford again. I had a 1998 Ford which I bought brand new and had until 2005. Your #1 customer!
Shirley DaSilva
N. Dartmouth, MA
11/24/09
"The Service Department is fantastic and Greg is AWESOME when it comes to answering questions. ALL of the sales staff is fantastic, too. Keep up the great job!"
Brian Morrison
Mattapoisett, MA
Letter dated 11/3/09 & addressed to Bruce Costa, Service Manager; Paul Neary, General Manager; and Laurie Coons, Customer Care Manager:
“I can’t stress how much of a pleasure it is to deal with Greg and his staff”
I just wanted to take a minute to express my appreciation for the great customer service Ashley Ford has provided.
As a small, seasonal business, we run our fleet non-stop from April-October, accumulating many miles along the way. Our window to get the fleet serviced is usually a couple of slow days here and there, or a slow week, during the season. It’s difficult to plan when the equipment will be available as our demands change from day to day.
When we ARE able to take a truck off the road for service, your Service Department, specifically Gret Aubin, is always VERY accommodating. As stated, we don’t have the luxury of being able to plan our service more than a day or so in advance, yet every time I call Greg, he gets the vehicle serviced that day, or as soon as we can get it up there.
I can’t stress how much of a pleasure it is to deal with Greg and his staff, as well as Manny in the Parts Department. We do our best to take care of our equipment, and it’s comforting to know Ashley Ford is there when needed.
So, thank you, and we look forward to another successful year."
Sincerely,
Brian Conlon
Warehouse Manager
Sperry Tents
10/28/09
"Ashley Ford is very professional. They do excellent work and I trust Ashley Ford."
Changsheng Chen
Dartmouth, MA
10/7/09
Dear Mr. Bancroft,
This letter is to compliment your staff at Ashley Ford and, in particular, Wayne, your assistant service manager and Bill, your tech, for the kind, courteous and professional service for the manner in which they handled our two on the road episodes several weeks ago. And even though he did no sell us a new car, Seth was good company while we waited for a diagnosis. My spouse were driving from Hyannis back home to New Jersey on Sept. 10 when I noticed a strange sound coming from our 2002 Ford Explorer at about 2:45 pm. A Google search gave me the name of your dealership, I was told to come right over. The result was the need for a right wheel bearing and, then a drive shaft. We compliment Wayne on the manner in which he handled our needs, including connecting us with an Enterprise rental car to drive back to NJ. Five days later, on the way back, service discovered an ignition coil had to be changed (thankfully only 20 min.) It’s nerve wracking enough to have automobile trouble on the road. Ashley Ford and Wayne provided us with the knowledge that our car was being handled properly.
Sincerely,
Charles Wrubel
E-mail dated 9/30/09 addressed to Cheryl Fredette, regarding a Courtesy Delivery between Bob Thibodeau Ford and Ashley Ford:
Good Morning Cheryl,
I just heard from Mr. Canty and he told me how pleased he was in the manner this delivery was handled. He suggested you and I made a great team. Thanks so much for taking such good care of our customer. It sounds like he was very impressed with you and Ashley Ford.
Sincere thanks,
Marge Karalis
Bob Thibodeau Ford